Submit your claim quickly and easily online

Here you can submit a claim online. To do so, please enter your policy number and your email address.

* These fields are mandatory
Please note that a cancellation without new booking of a flight is not an insured event.
The policyholder’s name has changed between the time of the booking and departure or has been misspelled. A change of travelling persons does not constitute an insured event.
Please note that a cancellation without new booking of a package trip is not an insured event.
The policyholder’s name has changed between the time of the booking and departure or has been misspelled. A change of travelling persons does not constitute an insured event.
Please note that any items left behind or left hanging, lost or forgotten not insured events.
Dear Customer
We are looking forward to support you with an english version of the travel health insurance-claim-service in the near future. Meanwhile you have to proceed in german.
To abort your claim please close this window and return to www.hmrv.de/web/en/service/claim-service.
We apologize for any inconvenience.
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  • Do you have any questions?
  • Claim-Service: 040 4119-2300
  • HanseMerkur Reiseversicherung AG
    Reiseversicherung-
    Claim-Service
    Siegfried-Wedells-Platz 1
    20352 Hamburg
  • Information about the online-claim-form
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